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IT Management & Cybersecurity

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24/7 Help Desk Support

HelpDeskTeam

A Help Desk Horror Story

Not all Help Desk teams are the same. A CFO we recently met at a networking event told us his experience with help desk was “leaving a voicemail with the Help Desk at 9A and they returned his call at 5:30P, when I was ready to leave for the day.” Not exactly what we would call a productive day. Details matter.

Our Help Desk is a Game Changer

Use our Help Desk because:

  1. You don’t want your technology issues interrupting other people on your team
  2. We are flexible – available during business hours, after hours, or 24×7
  3. We are highly trained – details below
  4. All techs are here in the USA – no language barriers
  5. We answer your call or chat in under 60 seconds – no need to leave voicemails
  6. Average resolution time is 16.7 minutes
  7. 80% of requests are resolved on the first call
  8. We can use remote control to help immediately

Our Help Desk Techs are Local

The people on our Help Desk team will increase the productivity of your team & decrease their frustration.

  • Immediate response times
  • Immediate help from trained experts
  • How a network operations center augments help desk expertise
  • Remote Control support
  • Microsoft Office 365 certified technicians
  • Virus and Malware Removal
  • New User Setup
  • File / Folder access
  • File / Folder restores
  • E-mail / Website Issues
  • Computer Performance issues
  • Mac and Windows support

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Have questions about cybersecurity?

We've successfully protected Healthcare, Legal, Financial Services, Engineering, Manufacturing, Non-Profit & Real Estate Development organizations for over 20 years.

Click below to see the questions on your next cyberinsurance application!

See the cyberinsurance application

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Next Steps

Start with the SERVICES menu above.

Take an IT Self-Assessment.

Take a Cybersecurity Self-Assessment.

Read Case Studies about how we’ve helped our clients transform their organizations.

View Testimonials from current clients.

Featured Posts

The Importance of Email Encryption: Safeguarding Your Digital Communications

IT Consultation Services: Unlocking the Power of Expertise in a Tech-Driven Era

Demystifying the World of Cybersecurity Consulting: A Comprehensive Guide

IT Management Benefits: A Guide to Maximizing Efficiency and Productivity

Email Communication Security: Safeguarding Your Digital Conversations

Expert IT Consultation: Navigating the Digital Landscape with Confidence

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