Boost IT Help Desk Team

A Help Desk Horror Story

Not all Help Desk teams are the same. A CFO we recently met at a networking event told us his experience with help desk was “leaving a voicemail with the Help Desk at 9A and they returned his call at 5:30P, when I was ready to leave for the day.” Not exactly what we would call a productive day. Details matter.

Our Help Desk is a Game Changer

Use our Help Desk because:

  1. You don’t want your technology issues interrupting other people on your team
  2. We are flexible – available during business hours, after hours, or 24×7
  3. We are highly trained – details below
  4. All techs are here in the USA – no language barriers
  5. We answer your call or chat in under 60 seconds – no need to leave voicemails
  6. Average resolution time is 16.7 minutes
  7. 80% of requests are resolved on the first call
  8. We can use remote control to help immediately

Our Help Desk Techs are Local

The people on our Help Desk team will increase the productivity of your team & decrease their frustration.