The Components of Managed IT Support
Watch this video learn how Managed IT Support could make a difference in your business. If you’re growing and you want to automate business workflows, better Managed IT pays for itself.
Can a Managed IT company with 18 years experience automate your workflows & take your business to the next level?
Great Managed IT support services has 7 core components.
They can be implemented piecemeal and are adapted to fit your business needs. Our current clients are using our Remote Monitoring and Management, Mobile Device Management, Help Desk, Backup & Disaster Recovery, Vendor Management, Security, & Reporting services and experiencing the benefits of higher productivity, higher revenue, easy management and greater focus.
Remote Monitoring and Managment (RMM)
RMM is the foundation of a reliable, predictable network and is a critical step toward avoiding surprises, having the tools to give you quick answers to your questions, and expanding reporting options.
We monitor your devices and network around the clock, speed up computers and servers, install whitelisted operating system and critical security updates, monitor hard drives, remove viruses and malware, and more.
The Management portion of RMM keeps systems and software secure through updates and also performs maintenance on all your devices to keep them running at peak performance. RMM is backed by our 650+ engineers at our network operations center. Our world-class Network Operations Center (NOC) provides unmatched technical support and expertise, 24x7x365. We are working to keep your network running at peak performance and availability even while you sleep.
Our network operations center staff has advanced training and certifications in Citrix, VMWare, Cisco, and Microsoft MCSE and MCSA softwares, server and network technologies. Our 650+ NOC technicians carefully monitor every netflow, hop, server and endpoint attached to your network. We’re constantly on the lookout for any anomalies in infrastructure health, security, and capacity, and work automatically and tirelessly to provide you with optimal network performance.
We can monitor your internet, network, PCs, Macs, physical servers and virtual servers around the clock, giving us the ability to prevent many small issues from becoming larger and more costly ones. The RMM portion of Managed IT boosts reliability significantly and is the best-value preventative IT decision you can make.
Network security is an art as well as a science. It’s not as black and white as you might think, especially considering that threats to your business are always changing. For that reason, we should be monitoring your external and internal network traffic 24×7 – and we should be responding to it as things occur. Our around the clock firewall monitoring and reaction service includes notifications of outside attacks or internal security policy breaches and response to both. There are also a number of other practical things we have set up for our clients. A few examples include secure remote access for your employees, securely connecting your main office to satellite offices, preventing users from using up your bandwidth by streaming music and video during business hours, and blocking access to web sites that aren’t in your acceptable use policy.
When Sarah has a computer issue, not only does she stop working, she usually recruits John to help her, so now you have two people being unproductive.
We have 120 US-based, highly trained technicians waiting to help Sarah, John and the rest of your staff around the clock at our Help Desk. A highly trained IT support technician will answer your call or chat request in less than 60 seconds on average. The same person that answers will immediately start helping you (no call transfers), remotely access your system if needed, and we have an average PC/Mac issue resolution time of 17 minutes. We can respond to e-mail requests within 6 hours if you prefer. Let us handle your support needs so you can focus instead of manage issues. Our Help Desk component of Managed IT gives you unlimited access to support and keeps your employees working and from interrupting another team member to solve a problem.
How long does it take you to recover an entire server in the event of a disaster? Click on the image to the left to see the overview. We back up a bootable copy of your entire server and PCs to a backup appliance we install at your site. It can take snapshots of your systems as often as every 15 minutes. And if you want offsite backup copies stored in the cloud then we can do that too. In the event one of your systems fail, we can push a button remotely and almost instantly your server or PC is back up and running. We install the appliance, monitor the backups around the clock, and manage the hardware and updates to your “set it and forget it” local + cloud backup and disaster recovery system, and yes it’s HIPAA and SOX compliant. The BDR component of Managed IT means you sleep better at night since your data is protected automatically.
Watch this quick video to learn about the benefits of Cloud BDR.
Mobile Device Management
Our comprehensive mobile device management services reduce costs associated with supporting an array of mobile devices. We have the ability to separate personal and company data while maintaining full control of polices and device configurations. We work with you to define your company’s mobile strategy and ensure the policies we create increase both productivity and employee satisfaction.
Deployment & Configuration
- Set device restrictions on features, applications and content ratings
- Detect and restrict jail broken and rooted devices
- Deploy real-time compliance rules
- Geo-fencing rules enforce location-based compliance
- Managed over-the-air configuration of email, calendar, contacts Wi-Fi and VPN profiles
- Distribute and manage company approved applications
- Selectively wipe corporate data leaving personal data intact
- Remotely locate, lock and wipe lost or stolen devices
- Decommission devices by removing company data
- Detailed hardware and software inventory rep
- Configuration and vulnerability reports
- Mobile expense management for real-time data usage
You know the scenario. You’ve called for support and the technician starts pointing the finger at someone else as the problem.
That’s not how Boost IT handles issues or requests. Since we speak your language and their language, we work with your vendors directly to get your issues resolved.
We work with your Internet Provider, Printer Vendors, and Software Vendors directly to make sure every software upgrade, hardware change, or issue gets resolved as quickly as possible.
Do you want your internal team, without the skills, scrambling to figure it out or do you want a Managed IT company that has the troubleshooting tools and skills to take of it for you?
Types of vendors we work with on your behalf:
- Phone or VOIP
- Internet Service Providers (ISP)
- Printer or Plotter
- General Contractors
Click on the image to the left to see a summary page from a sample Executive Summary report. How can you know what direction your business is headed if you don’t have the information you need? Boost IT provides monthly reports to all of our clients. These reports can include information on the number of service desk tickets open and closed per month, the number of intrusion attempts made and blocked on your networks, lists of web sites that your staff is going to most, the security patches that should or shouldn’t have been loaded, hardware warranty information, temp files cleaned, anti-virus and anti-malware status information, free space on your computers and server hard drives and many more options. We can customize the level of detail in reports to meet your needs. Managed IT Support means better reporting, leading to better insight to make better business decisions.
Other Services We Provide to Our Clients:
- Hardware and Software Procurement
- Desktop & Server Deployments
- Desktop Upgrades
- Remote User, Mobile Workforce, and Office IT Support
- Phone, E-mail, Remote Control, and Chat-based IT Support
- Server Migrations (Virtual or Physical)
- Hosted Virtual Servers & Networks
- Virtual Desktop Infrastructure (VDI)
- Database Management
- ISP Conversions
- Office 365 Deployments
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